Privacy Policy

Introduction

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit this website or place an order.

By using this website, you agree to the practices described in this policy.

Information We Collect

When you place an order or contact us, we may collect information such as:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number (if provided)

  • Order details

  • Payment information (processed securely by our payment providers)

We may also collect information about how you use this website, such as pages visited and interactions with the site, to help improve your experience.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Arrange delivery of your purchases

  • Contact you about your order

  • Respond to enquiries

  • Provide customer support

  • Improve our website and services

  • Meet any legal requirements

We will only use your personal information where we have a lawful reason to do so.

Payments

Payments are processed securely through trusted third-party payment providers. We do not store or have access to your full payment card details.

Sharing Your Information

We only share personal information when necessary to provide our services, such as:

  • Delivery providers to send your order

  • Payment providers to process transactions

  • Website and hosting providers who help us operate our online shop

We do not sell, rent, or trade your personal information.

Cookies

This website may use cookies to improve your browsing experience and help us understand how visitors use the website.

Cookies are small text files stored on your device. You can choose to disable cookies through your browser settings, although some website features may not work correctly.

Keeping Your Information Secure

We take reasonable steps to protect your personal information and prevent unauthorised access, loss, or misuse.

However, no online service can be guaranteed to be completely secure.

How Long We Keep Your Information

We only keep your personal information for as long as necessary to provide our services, meet legal obligations, and resolve any disputes.

Order information may be kept for accounting and legal purposes.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate information

  • Request deletion of your information where appropriate

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

If you would like to exercise any of these rights, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us by email at hayleydorianillustration@gmail.com